Revolutionizing Customer Journey Mapping

LeanBoard offers a comprehensive solution for Customer Journey Mapping, enabling businesses to visualize the customer experience.

Customer Journey Mapping

How LeanBoard can transform customer journey mapping

LeanBoard offers significant benefits for customer journey mapping, providing teams with the tools and features needed to visualize, analyze, and optimize the customer experience.

Create detailed customer journey maps visually.

Teams across departments can contribute to and review the customer journey map together.

Enabling teams to overlay data on customer behavior

Feedback directly into your customer journey maps

Improve touchpoint effectiveness, and personalize the customer experience

Enhancing the Online Shopping Experience with LeanBoard

Product Management Solution 3

Creating a Visual Customer Journey Map

Team uses LeanBoard’s virtual whiteboards to create a detailed map of the online shopping journey, from initial website visit to post-purchase follow-up.

This visual representation includes all touchpoints and identifies moments of friction and delight.

Collaborative Insights and Feedback Integration

Utilizing LeanBoard’s collaboration features, team members from marketing, sales, customer service, and IT.

Contribute insights and identify issues at various stages of the customer journey, ensuring a comprehensive understanding of the shopping experience.

Product Management Solution 2
Product Management Solution 1

Data-Driven Optimization

Based on insights gained from the LeanBoard customer journey map, Team prioritizes changes to its website, such as simplifying the checkout process, enhancing product search and filtering, and improving customer support accessibility.

LeanBoard Unites Teams on Multiple Platforms

Amazing Features of LeanBoard

Virtual sticky notes board

Different from Miro, Mural and other similar tools, Leanboard is a structured visual agile board

Visualize Task Planning

Support project management and product management.

Built-in and custom teamplates

Rich collection of templates to visualize business and IT processes.


Quickly Whiteboard Maker

Built-in and custom templates

Agile Templates

Includes Kanban and Retrospective templates for Agile teams to track and organize workflow more easily. Planning to improve the quality and efficiency of the last sprint.

Matrix Templates

Includes popular matrix templates such as Assessment Matrix, Coordinates System, Prioritization Matrix that are most widely used in all fields. Helps you perform analysis and evaluation easily.

Business Templates

Business Canvas Model, Business Plan, Customer Empathy Map, Meeting Board, etc templates help you manage your whole business. Keep track of your team and follow up customers.

Problem Solving Templates

We provide various templates for problem-solving like Fishbone Diagram, Root Cause Analysis, Comparison: Similarity and Difference, etc.

Calendar Templates

Calendar templates are designed to optimize your time and keep track of progress. Give you better control of your schedule, and visualize your goals through each step to better organize your business.

Shape Templates

Shape templates like Circle Layers, Four Sections Bullseye, Three Circles Venn diagrams, etc. Helps you recognize the core of your idea and easily visualize and find the foundation of your business.

Ready to Get Started?

We’re here to visualize your ideas, don’t hesitate to contact us with any inquiries you might have!

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