LeanBoard offers a comprehensive solution for Customer Journey Mapping, enabling businesses to visualize the customer experience.
LeanBoard offers significant benefits for customer journey mapping, providing teams with the tools and features needed to visualize, analyze, and optimize the customer experience.
Team uses LeanBoard’s virtual whiteboards to create a detailed map of the online shopping journey, from initial website visit to post-purchase follow-up.
This visual representation includes all touchpoints and identifies moments of friction and delight.
Utilizing LeanBoard’s collaboration features, team members from marketing, sales, customer service, and IT.
Contribute insights and identify issues at various stages of the customer journey, ensuring a comprehensive understanding of the shopping experience.
Based on insights gained from the LeanBoard customer journey map, Team prioritizes changes to its website, such as simplifying the checkout process, enhancing product search and filtering, and improving customer support accessibility.
Templates
Quickly Whiteboard Maker
Includes Kanban and Retrospective templates for Agile teams to track and organize workflow more easily. Planning to improve the quality and efficiency of the last sprint.
Includes popular matrix templates such as Assessment Matrix, Coordinates System, Prioritization Matrix that are most widely used in all fields. Helps you perform analysis and evaluation easily.
Business Canvas Model, Business Plan, Customer Empathy Map, Meeting Board, etc templates help you manage your whole business. Keep track of your team and follow up customers.
We provide various templates for problem-solving like Fishbone Diagram, Root Cause Analysis, Comparison: Similarity and Difference, etc.
Calendar templates are designed to optimize your time and keep track of progress. Give you better control of your schedule, and visualize your goals through each step to better organize your business.
Shape templates like Circle Layers, Four Sections Bullseye, Three Circles Venn diagrams, etc. Helps you recognize the core of your idea and easily visualize and find the foundation of your business.
